General

What are the different subscription plans that are available on ALTT?
Currently, three Subscription plans are available on ALTT App, Web and TV Platforms. Two Months, Half yearly and Yearly. Follow the below steps on ALTT Ap...
Fri, 24 Feb, 2023 at 1:57 PM
What is the difference between subscribe and rent?
When a user purchases a subscription, the entire library of content opens up to the user. However, in case of rent the user gets access only to that individ...
Thu, 18 Jan, 2018 at 4:08 PM
What is the validity of rented content?
The validity of a rented content is 30 days from the date of purchase.
Thu, 18 Jan, 2018 at 4:08 PM
Can a user renew the rented content?
Yes, user can renew the rented content. The content needs to be renewed manually on a monthly basis.
Fri, 16 Apr, 2021 at 5:03 PM
How many contents can a user rent?
Unlimited. Whatever content is available for individual renting can be rented. However, it is always cost effective to buy a subscription.
Thu, 18 Jan, 2018 at 4:10 PM
What are the different payments modes for subscribing or renting content on App (Android/iOS), Web and TV platforms?
There are multiple payment options available depending on the platform (operating system) on which the user is purchasing the subscription. For example, on ...
Fri, 16 Apr, 2021 at 5:13 PM
Will a subscribed user be able to access the content while travelling or relocating internationally?
When a user registers from a location, his/her account gets linked to that location. Hence, the user will be able to watch the content which is available ...
Wed, 31 Jan, 2018 at 6:07 PM
If user’s subscription expires while travelling abroad or after relocation, how can they renew the subscription?
If the subscriber is on auto-renewal mode (For example, using Google In App, iTunes Connect) then the subscriber does not need to worry about renewal. ...
Wed, 31 Jan, 2018 at 6:08 PM
How can a user request for a refund?
As a policy, ALTT does not offer any partial or full refunds. In case if users require any assistance with regards to payments or have any queries/concerns,...
Sat, 11 Feb, 2023 at 12:54 AM
Why am I not able to subscribe to ALTT?
If you have entered incorrect bank or card details, the transaction will fail due to authentication error. Try again. If you still can't see the details...
Sat, 11 Feb, 2023 at 12:57 AM