General

Is it safe to submit my credit cards information?
Absolutely! Our payment process is secure, and all the information that you submit is encrypted for privacy while in-transit.
Thu, 18 Jan, 2018 at 4:16 PM
There is no subscription or billing information on my ‘Account’ page.
Please log in to access your subscription plan or billing details in subscription section from the Menu Bar. If you still can’t view your purchases, please ...
Sat, 11 Feb, 2023 at 1:01 AM
How do I view my subscription plan?
1. Login as a subscribed user. 2. From Home Screen click on the Hamburger Menu and click on Subscription. Viewing Subscription Plan on Website. 1. Log...
Fri, 16 Apr, 2021 at 5:12 PM
How do I subscribe to ALTT?
Currently Android TV app does not allow user to subscribe. However, follow the below steps on ALTT Apps and Websites.  1. Web Browser: If you are a regist...
Sat, 11 Feb, 2023 at 1:06 AM
What is the validity of rented (TVOD) shows?
The validity of a rented show is 30 days from the date of purchase.
Thu, 18 Jan, 2018 at 4:19 PM
Can a user renew the rented shows?
Yes, user can renew the rented shows from Android/iOS apps, or log onto www.altt.co.in
Sat, 11 Feb, 2023 at 1:09 AM
How many shows can a user rent?
Unlimited. Whatever shows are available for individual renting can be rented. However, it is always cost effective to buy a subscription.
Thu, 18 Jan, 2018 at 4:20 PM
I am an Indian user, why am I seeing subscription prices in dollars on Roku?
Roku only allows USD pricing globally, here India Rupee pricing is not available currently. We have ensured that your annual subscription is approximately a...
Thu, 18 Jan, 2018 at 4:21 PM
When will be my subscription Activated?
The subscription will be activated Immediately after payment confirmation in our records. If in case, your subscription is not activated we request you to p...
Thu, 18 Jan, 2018 at 4:23 PM
I tried subscribing but the transaction failed and the money got deducted from my bank.
Try relaunching the App or go to the website and check if the subscription details appear under the ‘My Account’ section. If you still can't see the det...
Sat, 11 Feb, 2023 at 1:14 AM