FAQ's

How do I contact support team?
You can write to us using the 'Send us a Question' button below. Alternatively, you can email us at 'support@altbalaji.com
Thu, 10 Dec, 2020 at 1:15 PM
How do I cast content?
Connect the mobile device to the same wireless network as the Chromecast. Open the ALTBalaji for Dialog app on your mobile device Select the Cast icon...
Thu, 1 Feb, 2018 at 4:55 PM
How do I add videos to Favourites?
You can add videos to the 'Favourites' list by clicking the 'Heart' icon on the show/episode/movie page
Thu, 1 Feb, 2018 at 4:57 PM
Can I watch content in offline mode?
Absolutely! But before you get binging, the video must be downloaded on your phone using mobile data or Wi-fi. This video will be available in 'Downlo...
Thu, 1 Feb, 2018 at 4:57 PM
How do I clear my downloads?
In the Menu section, select 'Downloads' option. Tap on the 'Delete' button in the top-right corner. Select the video you want to dele...
Thu, 1 Feb, 2018 at 4:58 PM
How do I toggle subtitles?
Almost all of our shows and movies contain subtitles. Click on the subtitle icon in the player and voila!, subtitles appear!
Thu, 1 Feb, 2018 at 4:58 PM
Can a user update or reset their parental lock pin?
User can update or reset 4-digit Pin in the Settings menu.
Thu, 1 Feb, 2018 at 4:59 PM
How will I be charged for ALTBalaji subscription?
Dialog will charge LKR 160/- to your mobile number account you selected during Opt-in for One Month Free access. You will only be charged once your first f...
Thu, 1 Feb, 2018 at 5:00 PM
How do I redeem, 1 month free offer?
ALTBalaji offers Dialog users a one-time 1 month free offer. To avail this offer you can select 'Subscribe Now' in the Menu bar or select any conte...
Thu, 5 Apr, 2018 at 12:55 PM